Outstanding Customer Service – based on my book “Enhanced Customer Satisfaction”
How to significantly increase profitability by increasing service attitude when dealing with potential customers. John Rich outlines his tactics on: customer service and satisfaction, pride of workmanship, team communication and tasking. All this the in name of winning customers, influencing their decisions and retaining their future business.
John shows tactics on how to take care of people, customers and the team alike, in order to increase sales and multiply profits. How to better serve and get on with people around you?
"Your service passion and desire to make every customers visit a great experience are something that is missing in most Bunnings stores. ...
... I believe you can be of invaluable assistance to my Bunnings Lidcombe team."
Jack Mendonca - Complex Manager, Bunnings Warehouse - Lidcombe, NSW
" ... Very useful hints and advices on how to approach routine business
in different way. ... A lot of what was discussed can be translated in to any
business including ours. ..." - British Airways
John shows tactics on how to take care of people, customers and the team alike, in order to increase sales and multiply profits. How to better serve and get on with people around you?
"Your service passion and desire to make every customers visit a great experience are something that is missing in most Bunnings stores. ...
... I believe you can be of invaluable assistance to my Bunnings Lidcombe team."
Jack Mendonca - Complex Manager, Bunnings Warehouse - Lidcombe, NSW
" ... Very useful hints and advices on how to approach routine business
in different way. ... A lot of what was discussed can be translated in to any
business including ours. ..." - British Airways
Advanced Lead Generation – based on my book “Networking Games” – Making Profitable Connections
In this presentation John Rich gives tips on how to connect with others, to be the master of networking games and how to turn contacts you make with other people into tangible long-term friendships and business relationships.
This presentation is based on his, Networking Games book written with Lucille Orr and illustrated by Steve Panozzo. The informative book was inspired by their networking experience at Business Club Australia during the Sydney 2000 Olympic Games.
Content includes topics such as:
Casting the net; Your goals (first define your objectives); Your story (rehearsal); Your tools (business cards, pan & note pad, name tag, hook phrase)
Rules of engagement; Dress code; Personal behaviour; Venue (rules set by circumstances); Scanning the room & facing the crowd; Venue layout (why is it vital); People (who's where and why); Food (only two hands)
Knowledge acquisition; Home work (preparation); Resources (internet and other media) ; General knowledge (it gives you power)
People skills; Power of a smile (respect everyone); Take time to be kind (help others); Remembering people (by faces, interests, industries, names, associations)
Keeping the records; Good will (put others first); Centers of influence (who's who and why); Follow up (to do or not to do)
Mastering the art of networking; Rich rule (never try to profit from helping others); Any place any time (always be ready); Ask others to help you (have courage); Be a host (introduce other people); Be a leader (make a first step).
"... I feel motivated to do my job better, to achieve more and feel proud of what I have achieved. ... Very well presented. ... Some great experiences and stories that are very relevant to our business. ..." - National Australia Bank
"... Informative and very useful advise expressed in a light hearted manner. ... Get my act together and get out of my comfort zone, push myself to go out and ask people questions. ..." - School of Colour & Design,Sydney
This presentation is based on his, Networking Games book written with Lucille Orr and illustrated by Steve Panozzo. The informative book was inspired by their networking experience at Business Club Australia during the Sydney 2000 Olympic Games.
Content includes topics such as:
Casting the net; Your goals (first define your objectives); Your story (rehearsal); Your tools (business cards, pan & note pad, name tag, hook phrase)
Rules of engagement; Dress code; Personal behaviour; Venue (rules set by circumstances); Scanning the room & facing the crowd; Venue layout (why is it vital); People (who's where and why); Food (only two hands)
Knowledge acquisition; Home work (preparation); Resources (internet and other media) ; General knowledge (it gives you power)
People skills; Power of a smile (respect everyone); Take time to be kind (help others); Remembering people (by faces, interests, industries, names, associations)
Keeping the records; Good will (put others first); Centers of influence (who's who and why); Follow up (to do or not to do)
Mastering the art of networking; Rich rule (never try to profit from helping others); Any place any time (always be ready); Ask others to help you (have courage); Be a host (introduce other people); Be a leader (make a first step).
"... I feel motivated to do my job better, to achieve more and feel proud of what I have achieved. ... Very well presented. ... Some great experiences and stories that are very relevant to our business. ..." - National Australia Bank
"... Informative and very useful advise expressed in a light hearted manner. ... Get my act together and get out of my comfort zone, push myself to go out and ask people questions. ..." - School of Colour & Design,Sydney
Building Superior Teams – based on my round the world sailing adventure – book “On Equal Terms”
John Rich
Based on the story of 'Time & Tide' crew is the title of highly motivational keynote address presented by John Rich internationally. He sees metaphor techniques as a memorable and appealing way to pass on the deep lessons John has learned through adversity, which he turned to his advantage.
John draws on his Polish heritage, migrant experience, cancer encounter, business background and particularly his sailing adventures on board 'Time & Tide' during the BT Global Challenge - the world's toughest yacht race, to capture the audience while creating the most memorable visions of triumph over adversity.
Against the odds - Standing tall despite significant health issues, business failures, employment challenges, relationship storms, financial nightmares, and any thing else you can think off. How I survived my personal great recession?
Cube Theory - When we join a company we all do so for various reasons, there is a basic existing structure in place that keeps us together. Overtime we grow an are shaped into a team and once we click into that gear of mutual understanding we discover that together we form the one unit that has a great power of moving forward and successfully achieve any given tasks.
See Change is about staff training and motivation using sailing as background to his presentation. John Rich sees strong comparisons between sailing a difficult passage to get from one port to another, the same as facing challenges in business and life.
Topics covered include the suggestions on how to: Communicate effectively under pressure; Bond with colleagues; Build team dynamics - establish an atmosphere of mutual support, respect and focus; Develop leadership skills; Establish team roles and structure; Encourage promotion of team goals and objectives; Create enthusiasm and integrate individual personalities.
Plain Sailing takes sailing and many of the verities known to 'those who go to the sea in sailing ships' as metaphors applicable to business and personal challenges in everyday life.
John Rich covers subjects such as: Vision & Planning; Attitude; Courage & Risk; Knowledge & Advice; Teamwork; Excellence; Patience; Commitment; Discipline; Perseverance; Order; Readiness; Flexibility; The Future.
"... Quite interesting. John shows how no matter what life throws at you, you can overcome it. ..."
"... Very thought provoking and challenging. ... I found the sailing analogies most interesting and enjoyable. ..."
"... Helpful for personal and work place issues. Very inspiring words. ... Had made a difference . ..."
"... Personal story makes it all more relevant and involving. ..." - Comments from the audience
"You are an amazing person. Very inspirational." - Andrew Morgan
John draws on his Polish heritage, migrant experience, cancer encounter, business background and particularly his sailing adventures on board 'Time & Tide' during the BT Global Challenge - the world's toughest yacht race, to capture the audience while creating the most memorable visions of triumph over adversity.
Against the odds - Standing tall despite significant health issues, business failures, employment challenges, relationship storms, financial nightmares, and any thing else you can think off. How I survived my personal great recession?
Cube Theory - When we join a company we all do so for various reasons, there is a basic existing structure in place that keeps us together. Overtime we grow an are shaped into a team and once we click into that gear of mutual understanding we discover that together we form the one unit that has a great power of moving forward and successfully achieve any given tasks.
See Change is about staff training and motivation using sailing as background to his presentation. John Rich sees strong comparisons between sailing a difficult passage to get from one port to another, the same as facing challenges in business and life.
Topics covered include the suggestions on how to: Communicate effectively under pressure; Bond with colleagues; Build team dynamics - establish an atmosphere of mutual support, respect and focus; Develop leadership skills; Establish team roles and structure; Encourage promotion of team goals and objectives; Create enthusiasm and integrate individual personalities.
Plain Sailing takes sailing and many of the verities known to 'those who go to the sea in sailing ships' as metaphors applicable to business and personal challenges in everyday life.
John Rich covers subjects such as: Vision & Planning; Attitude; Courage & Risk; Knowledge & Advice; Teamwork; Excellence; Patience; Commitment; Discipline; Perseverance; Order; Readiness; Flexibility; The Future.
"... Quite interesting. John shows how no matter what life throws at you, you can overcome it. ..."
"... Very thought provoking and challenging. ... I found the sailing analogies most interesting and enjoyable. ..."
"... Helpful for personal and work place issues. Very inspiring words. ... Had made a difference . ..."
"... Personal story makes it all more relevant and involving. ..." - Comments from the audience
"You are an amazing person. Very inspirational." - Andrew Morgan